The post holder will focus on delivering high-quality information, advice and guidance (IAG) to students on a wide range of issues affecting student life, supporting them throughout their university journey. The role provides specialist advice and support in areas including financial wellbeing, hardship funding, safeguarding, student conduct and misconduct, and concerns relating to bullying, harassment, discrimination and sexual misconduct. Working with a diverse caseload, the post holder will manage welfare and misconduct cases, respond to concerns raised through the University's Report + Support platform, undertake risk assessments, coordinate support plans, administer financial support schemes, and act as a key point of contact for student enquiries. Through proactive intervention, advice and collaborative working, the role contributes to student engagement, retention and success while helping to maintain a safe, inclusive and supportive university community.

We are seeking a candidate educated to NVQ Level 3/4 (or equivalent) with experience in advice, guidance, welfare support or casework, ideally within higher education or student services. You will have excellent communication and interpersonal skills, strong organisational and problem-solving abilities, and experience of managing sensitive information and maintaining accurate records using case management systems.

This is an exciting opportunity for someone who is passionate about supporting students, confident in handling complex and sensitive cases, and committed to ensuring every student feels safe, supported and empowered to succeed.

Please note: We reserve the right to close this vacancy early if a high volume of applications is received. Early application is encouraged.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Closing Date: 22 Nov 2026

Department/School: Professional/Support

Salary: £31,236 per annum

The post holder’s remit is broad and includes programme administration, managing student records and registration statuses, programme and module changes for on-campus and partner students; timetabling and graduation; provision of reception services on a rota basis and health and wellbeing signposting. In collaboration with Campus School colleagues, Campus Life Administrators play a central role in supporting the University’s student progression and retention strategies and student community activities. Campus Life Administrators will deliver support for all aspects of the Campus Life remit but will also develop specialist knowledge to support specific areas of work in collaboration with the Campus Life Officers and Manager. 

In addition to their work to support the accuracy of the student record, the post holder is the first point of contact for student support and visitor enquiries ensuring that in the moment support is provided whenever possible and that more complex enquiries are effectively triaged to specialist services. This will involve working on a front desk for a proportion of the role alongside back-office functions.

For an informal conversation regarding the role please contact Campus Life Manager, Sharon Titchard at Sharon.titchard@uca.ac.uk and CampusLifeFarnham@uca.ac.uk. 

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Closing Date: 15 Nov 2026

Department/School: Professional/Support

Salary: £27,319 per annum